Sometimes people need a listening ear to help them out of a difficult situation and it becomes better when a shoulder is provided to lean on in times of real need for comfort.
Ahmed ISA,does all of these.
He helps to shout when there is need to shout.
There have been instances when he gets emotional and sheds tears when matters get very difficult for his guests.
If we say the BEREKETE family RENEWS HOPE ,we may not be too far from it